Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The need in knowledge in the overlapping sphere of right and economy is big. Legal aspects are often traps for executives and employees in purchase and material management. Due to this, even projects at advanced stages can fail, be much more expensive or delayed. For example questions regarding product liability become more and more relevant. In this context preventive and defensive measures have to be differentiated and applied.

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Global competition, saturated markets and shorter and shorter product life cycles turn innovation management to an important factor of company success. Due to manifold influences the company's future can, however, rarely be managed systematically. In this seminar you will get to know what variables are needed to create and to develop innovative processes successfully. With help of practical examples we will show typical problems of the company practice and offer possible solutions in the scope of a systematic innovation management.

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There isn’t anything comparably favourable than success - and in your case success means: Selling. As a seller it is your task to pull off orders. Anything else is secondary. This practice, situation and requirements oriented sales training is indispensable for lasting success.

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The BilMoG shall ensure that the tried and tested cost-saving and simple German Commercial Code Accounting Law will be maintained on a continuous basis and that it will be strengthened for the competition with international accounting standards. The annual balance sheet in terms of commercial law will remain the basis for profit distribution as well as starting point for the determination of taxable income. Deviations between commercial law and tax accounting law will still be increased by the BilMoG.

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Often price-performance ratio and quality are not sufficient to acquire customers. beside excellent service, the targeted approach for the acquisition of new customers becomes more and more important. Consequently the aim is to win possible consumers not only for the product, but to lead him/ her there first. In this seminar you will learn to approach the successful acquisition of new customers in a systematic way and to hold acquisition talks successfully and confidently.

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You intend to introduce the tool SAP R/3 within short? This seminar offers detailed information regarding the application of this complex system. Among others you will deal with HR-architecture and the SAP-applicant management. You will get to know how to establish a professional concept and how to manage the applicants' data.

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Everyone can increase his/ her self-confidence. In this training we will help you to recognize, to make aware and to use your own strengths in a well-directed way. Authentic self-awareness is the basis for success in the job. It comes from inside and has nothing to do with a played false front.

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Successful leadership is not an impossible thing. Creation of trust and a managerial style meeting the situation can contribute to more efficiency in small and big companies without disregarding humanity. This seminar, which is especially designed for operative executives, shows how employees can be practically motivated, to what extent control is suitable and how criticism can be communicated in a constructive way. Particularly useful for future executives as well as for experienced practicians.

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Our world of work has changed a lot during the last years, so does the professional field of assistants/ secretaries. The requirements to their jobs permanently increase, at the same time their sphere of work and their competences are extended. This is why qualification in the secretarial office becomes more and more necessary. Technical, social and method competence, as well as a continuous further education are important preconditions for the future. This training is the basis for successful secretarial work.

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Many companies aim at launching their products or services successfully via sales. This one-sided focus often obstructs the view for other areas of the value creation chain. A functional area which is often neglected in this context is purchase. Big economic potentials are based on efficient and strategic purchase. This seminar opens ways and possibilities.

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This seminar will present what you have missed so far. And that is obviously a lot, as you will experience. Body language from tip to toe, nonverbal communication including signals, signs, gesture and facial expression.

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Deriving from practice, made for practice, this microeconomic seminar can be unrestrictedly recommended to everyone who wants to gain economic know-how for the professional routine. After the seminar you will be able to ask the right questions and to hold a view with help of commercial arguments.

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At meetings, public appearance and business meals beside technical know-how, elegant behaviour and authentic appearance are required. In this seminar you will learn what social rules of conduct are up-to-date and how to act in a self-confident way and consequently how to underline your professional success and your qualified know-how.

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Consistent business process management offers the possibility for companies to focus on customer needs, to organize them efficiently, to control them in a target-orientated way and to improve continuously. However, the introduction of business process management requires experience and sense of proportion. This seminar shows how to act here.

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A characteristic task of executives is the creation and implementation of change processes. They accompany alteration and act consciously, systematically and in a target orientated way. In this seminar we show among others how to carry out change processes successfully, how to get related complexity under control and how to bring employees involved into the boat.

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Modifications in the company are at best appreciated; mostly, however, they are looked at in an extremely sceptical and distanced way. Sometimes executives face a complex task here. Motivation of the employees involved, the „culture“ prevailing in the company and the values of company and people have to be considered.

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Work in a team can be very successful if team leaders and members can handle group processes. Wherever teams work together, team skills and solid management play a central role. They decide about quality, contentedness and success of the group. During the training the participants will develop rules of conduct for efficient cooperation in different situations.

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This seminar will show you how a project can be handled more solidly and with less stress by means of coaching. Methods and possibilities of coaching can be successfully integrated in project processes: In this seminar you will have the opportunity to train your coaching competence as a project responsible in numerous role-plays and at own practical examples. You will get direct feedback and inspiring hints for the practice.

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Professional Coaching of employees in sales is an essential basis to achieve planned sales targets. In this seminar you will get to know methods to promote performance potentials of your sales team. This includes qualified feedback talks and a systematic approach during the coaching process.

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Conflicts are vital for a functioning social arrangement of a group of apprentices. Apprentices and (apprentice) teams in its entirety, who have successfully undergone conflicts and who could use the energy brought in in a positive way, will achieve their target more successfully in the future. With this training you will lay an important foundation for the development of your apprentices to become expert and executives of tomorrow.

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Corporate Compliance is an essential part of proper corporate management as well as of modern risk management and stands for monitoring of laws, guidelines and internal codes of behaviour. Without an appropriate compliance-system the company faces legal and economic risks; management bodies and supervisory bodies face the risk of personal liability in case of damage. Establishing a compliance-system which is up-to-date not only contributes to avoidance of unnecessary costs and damage to one’s image, but also to personal risk avoidance of businessmen respectively business bodies.

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As a decision maker you know the ratio of EBITDA. It is the standard of comparison for revenues of different companies but also of different branches. It is a measuring unit, because the factors, which are represented by the last 4 letters that means interest and tax burden as well as depreciations per company, can vary very much. The German tax system is said to be one of the most complex ones and so it demands a great deal of executives nowadays.

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This seminar focuses on basics of cost accounting and their organisation. You will gain knowledge about classical cost types, cost centres and cost unit accounting as well as about modern cost management in companies.

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An important requirement to executives and employees is to fulfil their tasks under constantly changing conditions. Success nowadays does not only depend on professional qualification and social competence, but to a high degree on the capability to develop innovative ideas and to cope with changes. Of course, you can wait until innovations come to you readily somehow and until good ideas are materialised by chance. It is better to acquaint oneself systematically with corresponding methods and techniques. That is what this training is about.

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This seminar deals with tax-free reimbursement for business trips, tax-free reimbursement for double-housekeeping, refund of expenses for job rotation, refund of expenses for transportation, taxation of benefits in money's worth deriving from expense reports and business entertainments. Fiscal terms will be explained and differentiated and the corresponding field of law will be illustrated in detail.

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Customer orientation is of central significance in many companies and is an outstanding feature to bind customers to the company and to related services and products on a long-term basis. This seminar for service staff, assemblers, etc. focuses on the most important problems which can arise in (communication) situations with customers, offers possible solutions and practical examples for conflict talks in customer services.

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In the personnel department sensitive data about your employees is collected and administrated. Therefore data protection is of special importance here. Observance of corresponding regulations is a basis for your employees' trust in your company. This seminar is directed to heads of personnel or personnel officers, especially to those in companies without data protection officer. You are frequently confronted with questions regarding data protection, you will get a systematic introduction into this subject.

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Talks of complaint are generally considered to be inconvenient first. As they cannot be avoided, you should make the best of it and convert your customer's complaint into a "advertizing campaign" for your company. In this training you will learn to act successfully for the company and satisfactorily for the customer in case of a complaint.

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It is decisive for the contact to employees, customers and superiors to be aware of one's own effect as female executive. You will reflect yourself and your behaviour regarding the aspect: What kind of typically female or male qualities do I already live and what do I want to work out? In exchange with other women in their situation you will gain new perception and approaches. You will get individual helpful suggestions to promote your personality in an authentic and target-orientated way and you will work out personal strategies for communication. Also colour and style counselling are components of this seminar.

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The fact that employees produce absenteeism, often is an avertable faith because illness is not always the reason for that. So-called influenceable absenteeism should therefore be focussed. Normally influence and responsibility for the employees' absenteeism are up to the direct superior. Get to know important causes and methods to clarify absence from work. Identify how absence from work can be successfully and lastingly reduced.

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Diversity Management as managerial task wants to benefit from the employees' profiles and -biographies in order to open up products, markets and customers even more successfully.

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The Works Constitution Act defines the representation of employees by works councils and requires trustful cooperation between employer and works council. For employees as well as for employers it is worth paying attention to the question of applicability of the Works Constitution Act. In this seminar the participants will get to know basic regulations of the BVG (Works Constitution Act) considering the current adjudication so that they will be able to apply them in their professional practice.

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Strengthen your assertiveness and develop strategies to achieve your target even quicker.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Efficient filing and information management is not a random product. The necessary skills and know-how can be learned. Imprecise filing in the folder or in EDP is not only annoying. It causes immense costs by wasted time. Stop time-consuming and agonizing search of documents or information. Get to know the necessary systems and various structuring options for a quick access.

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Everywhere the awareness ripens, that good presentations contribute to a better realization of aims: Visualisation and presentation have become essential elements of modern professional communication. In this training the participants will learn how to speak freely and to support the spoken word by suitable means of visualisation. We will e.g. answer the following questions: How can core information and messages be transferred into effective, concise pictures? How can flipchart, overhead-slides, beamer and other tools be reasonably used? How can speeches and presentations be systematically structured? How can blockages to speak, stress and tensions be overcome? And many questions more.

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The initial joy about the promotion which has been due for a long time is now and again quickly followed by disillusionment. Who is entrusted with management responsibility out of the position of an employee, has to cope with a number of new challenges. Beside existing technical know-how, from now on the executive has to prove the necessary social competence in contact with former colleagues. This seminar helps to manage the transition to the new function and identity in an easier way.

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From the group of colleagues you change to the role of an executive. A completely new situation, which has got two faces: Recognition of your performance is motivating for you and makes you keen on the challenge. On the other side you are aware of the fact that you are critically observed especially at the beginning and you feel the superiors' and employees' expectations. It is now up to you to have an optimal start. This training helps you to master the challenge.

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Correct spelling gives evidence of respectability and competence. This seminar conveys current innovations of the German spelling and brushes up previous changes and knowledge. So, if you want to avoid awkward mistakes in correspondence and you want to make sure that texts of your company correspondent to the up-to-date spelling, join this training.

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At the Wacker-Chemie AG or Kärcher GmbH & Co. KG lean management is applied in procurement and logistics which enables attractive margins for these companies. In order to cope with the customers’ cost and quality awareness, companies of any size consider the chances of international procurement and logistics. The advancement of these companies during the last years is finally also due to the internationalisation of purchase. In the next years it will be vital to raise worldwide cost potentials in order to ensure the company’s existence also in the future. As one of the big cost factors in a company, the relevance of Global Sourcing, is not only decisive for logisticians, but for any executive and anyone on the steering wheel of the company. Decisions can be trend-setting for the competition and can influence the price for the customer significantly.

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Communication is the source of any misunderstanding, could be said alternating a well-known saying of a poet. Who does not know why he/ she speaks and acts the way he/ she does, will hardly be able to communicate in an effective and target-orientated way. Correct communication has to be learned. This training offers an excellent basis on which personal communication skills can develop. The participants will train active and partner-orientated communication in practice-related talks, discussions and video-supported role-plays.

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The company’s success not only depends on operational return and efficient cost structures, but also on correct balancing. Directives and guidelines make it more complicated to implement and establish bal-ance sheets, profit and loss statements as well as reportings effectively. Knowledge about the biggest hurdles, traps but also about clues are a must for any executive in order to be able to communicate business activities and results in a correct way to creditors, investors, shareholders and associates.

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Pay-as-you-earn is a form of income tax and is raised on income resulting from employment. However, in practice it is often not only a question how the employment shall be constituted, but also how e.g. payment in kind or flat rate taxation have to be handled. With help of various examples we will convey the structure of the wage tax system in this seminar. Problems frequently arising will be discussed in detail, so that the gathered knowledge can be quickly transferred into practice.

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The ISM ACADEMY offers free and detailed information regarding the training to become a coach. All interested persons are cordially welcome.

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The ISM ACADEMY offers free and detailed information regarding job-accompanying studies. All interested persons are cordially welcome.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The ISM ACADEMY offers free and detailed information regarding job-accompanying studies. All interested persons are cordially welcome.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

According to Labour Protection Act, operating safety/ BetrSichV and Accident Prevention Regulation/ BGV A3 the employer is obliged to instruct the employees and according to operational safety terms TRBS 1203 the required electronic knowledge of „authorised persons“ are defined with a view to the necessary inspections. This knowledge must constantly be up-dated by advanced training, participation in courses or corresponding exchange of information. By attending this seminar, above mentioned conditions are fulfilled.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

According to Labour Protection Act, Operating Safety Regulation/ BetrSichV and Accident Prevention Regulation/ BGV A1 the employer is obliged to instruct the employees and according to operational safety terms TRBS 1203 the required electronic knowledge of „authorised persons“ are defined with a view to the necessary inspections. This knowledge must constantly be up-dated by advanced training, participation in courses or corresponding exchange of information. By attending this seminar, above mentioned conditions are fulfilled.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

According to Labour Protection Act, operating safety/ BetrSichV and Accident Prevention Regulation/ BGV A1 the employer is obliged to instruct the employees and according to operational safety terms TRBS 1203 the required electronic knowledge of „authorised persons“ are defined with a view to the necessary inspections. This knowledge must constantly be up-dated by advanced training, participation in courses or corresponding exchange of information. By attending this seminar, above mentioned conditions are fulfilled.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Japan, Korea and especially China develop more and more to important economic locations. Consequently also business relations to European companies increase more and more. This seminar helps you to behave in a competent and courteous way in negotiations with the new business partners in terms of East Asian cultural standards.

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Many travelling salespersons endanger their success abroad because they reduce the subject Knigge (etiquette) exclusively to rules of conduct like opening doors or manners at table. In this training we will focus on typical misunderstandings and Knigge-traps for German business partners.

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Too often international negotiations are started without having done the necessary homework before. Strategies which are successfully used inside the country, do not always lead to success in the international sphere. Starting from preparation regarding the target of negotiations, possible developments of the negotiating situation up to the contact with translators, in this training the total range of international negotiation competence is picked out as a central theme and will be practiced.

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Due to its low-priced and high-quality products, China has developed to the biggest purchase market worldwide. However, for European companies the sourcing-process involves huge challenges of logistical, social and human kind. Find out how you can manage your purchase in China in an optimal way and how you can increase your company's success.

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Here you will get to know how an applicant's profile can be recognized by means of question technique and communication and how you can achieve a better accuracy regarding the choice of personnel.

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In this seminar an experienced labour judge will convey anything important about issue, formulation and design of job references.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

A company’s biggest potential which can be realised the fastest is with 20% of the customers who already generate 80% of the turnover. Therefore the first priority is customer care and acquisition of new „key customers“. Effective extension of these customers needs strong focussing and enormous expenditure of time. For the Key Account Manager it is not only a challenge to develop his/her own business, but principally to put him-/herself into the customer’s environment and to develop common strategies. Refined conduct of negotiations and good knowledge of human nature are the basic conditions for this special kind of sales.

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This seminar conveys a solid, practice relevant basic know-how for an education of quality.

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Efficient education requires a high degree of technical and pedagogical competence of the instructor. How to convey technical know-how with lasting effect, how this can be integrated into the daily routine of apprentices and how you can support your apprentices in a useful way will be shown in this seminar. The seminar assumes that the seminar practice relevant know-how of apprenticeship is given.

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In this seminar we will pick out as a central theme the latest adjudication regarding selected areas of labour law and will discuss it. Among others the contents will be the basics of the employment contract, trial periods, limitation, further payment of remuneration as well as warning notice, notice of termination pending a change of contract and the termination of employment relationships.

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Knowledge management is getting more and more important for the company success in a world characterized by a flood of information. In this seminar we will present targets and tools of modern knowledge management and you will get a practical guide to transfer measures of knowledge management in your company - far from theoretical treatise.

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This seminar is based on current adjudication and changes of labour law, that ist why the contents variies every year. A must for people in charge of personnel and for executives.

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The GmbH is still one of the most popular business forms for small and medium-sized companies. Apart from excluding personal liability the reason for this preference is above all high flexibility, which allows the partners to modify nearly freely the inner structure of „their“ company corresponding to respective requirements. The precondition is knowledge and observance of corresponding specifications of the law and the jurisdiction in order to act without legal risks and to exclude personal liability on behalf of interested parties.

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Nearly every day superiors talk to their employees. They need information, want to delegate tasks, are allowed to praise or have to criticise in a constructive way. These talks are very efficient if they are correctly prepared and practised. This training will enable you to use the important instrument of control, personnel talks, efficiently.

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Globalisation demands new core competences of cooperation on behalf of executives and their employees. Especially concerning the management of inter-cultural teams executives need special skills, which we will convey in this training.

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Beside central methods and tools regarding project handling, social competences are of great importance for successful project management. Project specific leadership skills and a well-combined project team are keys to successful project implementation.

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Microeconomic business games are models of companies or parts of them. Starting from annual cyclical and political scenarios the teams will develop strategies and action programmes, which have to be operatively reduced and transferred to concrete decisions and actions of the company's functional areas. In this training you will learn to recognize and to interpret managerial correlations correctly by doing.

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Motivation of employees works hand in hand with productivity and success. Therefore it is that important to have satisfied employees, who are neither overstrained nor unchallenged and enjoy their work. This training conveys a multitude of helpful suggestions and techniques for successful communication, efficient coaching of employees, possibilities to remunerate good employees up to optimization of the cooperation behaviour and creation of a sense of community.

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Companies operating on an international basis implement their projects abroad with partners on-site and with multi-cultural project teams. Often the management faces problems especially regarding the control of organisational, personnel and technical resources when organising international projects for the first time. Lack of international experience, cultural differences and communication barriers increase the risks during the project. Also in Germany more and more often international project work becomes the rule e.g. by co-operations with foreign sub-suppliers or distribution partners or by increasing employment of foreign qualified personnel. All project teams have in common that they often have to fulfil novel and complex tasks. International project management is an appropriate intersectoral and interdisciplinary tool to manage external and internal projects successfully both at home and abroad.

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DP-trainings cost a lot of time and money and are often alarmingly inefficient. Learners are offered a lot of material, in the training room everything seems to be comprehensible - finally only parts are transferred into practice after a fashion. Trainers struggle with endless contents and try in vain to reconcile totally different learners. Behind these two phenomena there are methodical basic errors of conventional trainings. Here we will show you how to do things right.

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In this one-day seminar we will make you familiar with an easily learnable, brain-conform working method. Mind-maps can e.g. be perfectly used to collect ideas, to structure business texts and to prepare presentations. Just try.

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Your aim is that meetings will be efficient and will reach the planned target economically in the future! Discussions in work groups shall lead to concrete results! You request more discipline and concrete results in sessions! You need hints to cope with blockages and other work disturbances when processing common tasks! You want to understand how conflicts between group members have to be handled! Get the necessary armamentarium in this seminar.

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Constant changes in the company’s environment, increasing price and sales fluctuations, high returns on investment expected by investors, time-consuming obligations to report, compliance with external and internal rules — today’s management faces a multitude of challenges, which cannot be handled without a target-oriented controlling. Modern controlling instruments and indices therefore serve as a basis for decision-making in day-to-day business.

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In our globalised economy modern financial management is characterised by international orientation and integral concepts. Operative financial management is target-orientated and situation-related pla-nning, control and monitoring of any in-firm flow of payments on a long-term and short-term basis. Among the multiplicity of modern cash management the asset management will be focussed in this seminar. Particularly in times of non-payment of credits, downgrading in rating, public debts and turbulences on the market it is important to control chances and risks of the company’s separate assets effectively.

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In many branches good employees are scarce - and remain scarce. The retention time at one employer falls; however, employees are permanently on the labour market today, even when they have a job. Internet, canvassing and a lot of opportunities for further education support this. The desire for self-realization contributes to the fact that employees dare a leap into self-employment. Therefore strategies regarding employee loyalty more and more become an important element for the company’s success. Staff retention is a multi-functional term, where subjects like personnel development and (manage-ment) culture play an important role. In view of increasing skills shortage employers have to ask themselves seriously: „What can we do to keep our staff in the medium and long term and how can we motivate them?“ Well-implemented personnel development using the correct, effective, com-plementary measures is a good lever to increase productive efficiency and motivation, which on the other hand contributes to binding employees. However, efficient personnel development does not only consist of pure delegation to seminars, but is a task which, derived from the business strategy, should be of great importance in personnel work.

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Nowadays service quality and customer retention is the talk of the town. But what exactly does it mean and how can it be practically implemented in the company? What kind of approach does exist and where are we situated? These questions will be answered in the course of our seminar.

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You have guessed it for a long time. With the email and address programme Outlook more can be done than you use it for the time being. Do not hesitate any more: get to know multiple functions of the software and gain more overview by consequent application and a better organisation of work. This little effort is permanently worth it.

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You will expand your knowledge about functions and interests of operational personnel work and planning in this seminar. Enlarge your competences by factors, forms and procedures of employment ratio and its dis-/advantages considering continuously changing preconditions.

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"Structure follows strategy", is the frequently quoted theorem of the organisation doctrine. However, nobody can really explain, in which way that means according to which rules and principles the structure actually results from the strategy. As long as these rules cannot be specified, the theorem is of no relevance. Presumably it is even wrong, at least in this absoluteness. By no means, the or-ganisational structure of a company directly results from its strategy. In fact, it is highly determined by the actual situation; creative leeway for organisational decisions is smaller than commonly assumed.

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Often details decide about waste of time and success in a sales talk. Who observes general rules of sales and conclusion, will carry out customer talks in a more target-orientated way and will achieve a higher ratio of conclusions of contracts.

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For various reasons on-the-job training still is of great significance. It ensures that necessary compe-tences of the employees are assured and extended. Furthermore the employees’ flexibility with regard to alterations, without which a company cannot exist on the market, will be enhanced. Finally on-the-job training is an important stability factor for the company’s competitiveness. Therefore it deserves attention and systematic action. This seminar focuses on this.

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Learn analysing your employees' performance and behaviour in a fair, precise and comprehensive way.

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Human resources management as value creation chain of a company becomes more and more important. Therefore it is important for companies to collect relevant data for a target-oriented control of the human resource allocation in a systematic way, to support planning and decision procedures and to verify the success of personnel management.

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This seminar will present methods to estimate the employees' potential, who shall take over managerial tasks respectively complex advisory activities within the company. The procedures shown offer support for the planning of individual personnel development measures as well.

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Bookkeeping and commercial accounting are components of the commercial education. Even if accounting envisages to some extent different accounts or charts of accounts for various commercial jobs, nevertheless there are a lot of similarities, so that this seminar is directed to all commercial apprentices. The training is a good preparation for the IHK-examination.

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You intend to use media such as notebook, PC and beamer effectfully and you want to take advantage of presentation software? For presentations with notebook and Co. there are some differences in comparison to normal presentations. This training provides the necessary munition in order to create an effectful beamer-presentation.

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A target-oriented creation of business processes is the basis to be competitive and economically successful in the long run. You want to benefit from a comprehensive Business Process Management in your company and you would like to be informed about up-to-date methods, factors of success and best practices? Then this seminar is just right for you.

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Gaining self-confidence and personal charisma, adapting one's knowledge to modern manners, skilful handling of breakdowns and embarrassments, competent appearance towards customers, business partners and superiors, are all subjects of this training. In exchange with other women in their situation you will learn to recognize and to optimize your personal effect in different business situations.

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You want to plan and implement your projects as ideally as possible and you want to lead your project team to efficient cooperation? You are absolutely right in this seminar then!

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Project management requires an analytic and structured approach, which can be described in a DIN-definition. Starting from the conceptual development of a project, the individual reply to fundamental questions regarding a logical project organisation is always necessary. Particularly the planning process is of great importance here. In order to implement a project successfully, tools are needed which enable a successful project control; these are project structure, activities during the project, expenditure of time, capacity and resources allocation as well as progress and project monitoring. The basis of these project management tools is the knowledge about background, necessities and one’s own understanding of a reasonable use of appropriate tools. This seminar offers theoretical principles and enables an evaluation with regard to own parameters and one’s own project activity.

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Reacting correctly at the crucial moment! Having the elegant answer at hand. Giving a humorous and relaxed impression in daily communication. The behaviour described above can be learned and trained. Join this training and release your personal blockages. Gain more self-confidence regarding your rhetorical competence.

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Leadership can become an annoying undertaking in situations of conflict. Do not hesitate to solve problems of this kind. Conflicts which are pushed aside always come up again like a ball which is pressed under water. That means that you will have to cope with the situation again and again. This takes time and is rather exhausting. Use this energy in a better way. With help of this seminar you will prepare yourself professionally, so that conflicts can be recognized, analyzed and solved in time.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Successful leadership in daily work is not possible without communication. Day by day it is imperative to have talks - with employees, superiors or customers - with partners, children or friends. How one's own skills can be optimized to use talks as a means of leadership in a useful, suitable, target orientated and efficient way is communicated here in a practical way.

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This seminar is addressed to employees working in the personnel management and to executives, who are trusted with return to work conferences. Beside working out procedures of return talks after illness, you will also get to know legal and contextual peculiarities regarding return talks after maternity leave and military/ alternative national service.

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The participants will appear smart and confident in talks, meetings or with customers. They will always strike the right note and have cleverly chosen words at their disposal. During a one-on-one interview or on the phone they will definitely control communication, will convince by their argumentation and will be able to respond to objections in a quick-witted way. In presentations, speeches or lectures they will be self-confident, will use their language in a target-oriented way and will know the effect of their body language.

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Apprentices are in an extraordinary situation: In the company they gain new, practice related competences, at school they learn new theoretical topics. In addition to this they are regularly confronted with test and presentation situations, in which they have to present what they have learned. Furthermore a maximum of communication skills is demanded from them during and after their apprenticeship. This seminar conveys the necessary skills.

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In the meantime sales have become nearly completely "juridified". It starts from one's terms of trade, which can quickly become a trap and leads to questions such as: Can a member of the sales staff be reorganized from employment to freelance? What measures does the law exactly allow in a sales department? etc. In this seminar you will get the answers.

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Increase of productivity is an essential factor for the economic success of a company. Also the quality of sales is decisive for the success. Continuously changing market conditions represent a permanent challenge in sales. The core of these efforts is the competence of the sales staff. It is imperative to qualify employees for their tasks in a customized and sustainable way. Responsible people are sales executives here. They care for corresponding support of their sales staff with appropriate concepts and standards. This is the focus of this training.

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Define your career and professional aims. Develop strategies to achieve goals and recognize time and personal potentials in order to meet your manifold interests.

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This seminar offers practical help to optimize your individual processing capacities, handling of the flood of information and efficient time planning. In addition to this you will learn about your personal stress factors and how you can avoid stress by load balance.

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One of the most complicated tasks of executives and other responsibles in personnel is the exit interview with employees. These so-called termination talks are a highly sensitive and often emotionally stressful for the people involved. Many executives fear the related challenge: How will the employee react? What emotions will be expressed? How can I overcome my fear? Can I react appropriately? This seminar will systematically prepare this difficult situation and important managerial task.

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In this seminar we offer the opportunity of critical self-reflexion. What is the customer's impression of your person/ your company? What are your customer's concrete expectations towards you? Learn techniques of customer communication and get to know how to leave a positive impression with your customer, also and especially in difficult situations.

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Customer-orientated behaviour and quality in service become more and more important. It is not enough to offer high-quality products to your customers. Professional communication and good business relations are significant factors of success, which help to assert oneself on the market. This is why many German companies try to promote correspondence which is more customer-friendly and service-orientated. Your company should not be an exception here.

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Gain know-how about the current social security law and/or refresh your knowledge. Benefit from other participants' experiences and from our experienced trainers. The seminar considers especially your professional activities, so that the contents can be individually applied.

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The use of software-tools in project management only makes sense under certain conditions. In this seminar you will get to know when software is superfluous and hence dispensable respectively when its use is necessary due to its advantages and when it facilitates the process.

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This seminar will convey substantial knowledge regarding the sphere of personnel. Essential aspects of personnel management and administration will be picked out as a central theme as well as peculiarities of personnel correspondence. You will qualify for taking over and practising a responsible assistant activity in personnel management.

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What are the mega trends in labour force and personnel management? How should personnel work be organised nowadays? How can the sustainability of the company be ensured by retaining important and valuable staff in the light of skills shortage? What are „important“ and „valuable“ employees? And what characterises a modern, attractive employer? What benefit will it implicate, what will it cost?

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The business strategy must be coherent and has to be developed and checked systematically. The business strategy has to focus on central factors of success of the company and relevant value drivers. Strategic Management shall stimulate and ensure increase in value and business. Strategic management concentrates on core competences and core processes. It is imperative to achieve excellence here.

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Strategic purchase is one way among others to reduce costs and therefore opens enormous benefit potentials. In this seminar all important tools of strategic purchase management will be presented. Starting from purchase strategies, via supply management up to tools to analyze strategic purchase you will get to know any peculiarity of strategic purchase management.

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Office-based sales staff does not only represent the identity of the company, but is the centre point between customer, external sales staff and market. Experience how important office-based sales staff is for your company and how you meet your customers' expectations in an optimal way. This seminar will prepare you efficiently regarding different problematic situations and offers many possible solutions.

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Knowledge in any special field renews at a speed which has never been seen before. Mostly specialists, no trained pedagogues, are also in charge of further education for other employees beside their actual job. Our seminar is made for these 'part-time' tutors. It shall provide hints and ideas for them with help of which they will be able to convey know-how competently.

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Purchase is a key to your company's success. Learn what tactics there are to influence purchase negotiations and to conclude them successfully for the company.

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For project responsibles and teams this seminar provides valuable insights, which have not to be learned the hard way in personal crises. Successful risk management will ensure that crises in projects do not come up at all and if so, they will be handled in a reasonable way. A real benefit for all project responsibles but also for every project team member who wants to participate in the project ab initio in a solution orientated way.

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Although they are an important tool of organisation, minutes are often neglected in many companies. This start with the question: Who shall write down the minutes? People avert their eyes to the toe-caps and finally the one who is first in the alphabet or who is the lowest in hierarchy has to take over the task. The timidity to take over this important task is also based on the fact that people do not exactly know how it really works. Gain the necessary know-how in our seminar. In the future compose minutes that are perfect in form.

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You know how you want to lead: in a competent and cooperative way. Efficiently and with as little annoyance as possible. Success and target orientated.

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Leadership means giving direction to employees and to take care of trouble-free cooperation of the team. The second aspect mentioned is focussed in this training. We will deal with the preconditions for good cooperation, the analysis and elimination of disturbances in cooperation and the handling of conflicts. Moreover we will deal with information management and overlapping cooperation. The management is responsible for the above mentioned factors. If the factors are fulfilled, the team has got the necessary scope of action and the achievement potential meeting the target.

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Team orientated company culture contributes to the identification with the company, enables using the employees' potential and developing synergy effects. Therefore it can never be too early for a company to promote team orientated behaviour. This training is especially directed to junior staff members, that is to say the apprentices of your company. They are future experts and executives.

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Recognizing, avoiding and solving problems is daily routine for executives and employees in positions where decisions have to be taken. Decisions must be prepared, taken and conveyed in a convincing way. The use of professional decision techniques and creative methods essentially support this process and enable taking assured and convincing decisions beside developing alternative solutions.

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As is generally known the sales talk on the phone follows other principles than conventional face-to-face sales. The essential differences are based on a significant lack of context information about our interlocutor (customer) on the phone. In particular, paralinguistic phenomena like facial expression, gestures and posture are missing. Nevertheless this special form of sales bear great chances if telephone calls are systematically prepared and edited as well as professionally implemented. This seminar will prepare you for this important situation by getting to know and by practising essential skills and abilities.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

You want your apprentices to convey a professional impression of your company on the phone already at the beginning of their professional career? This training is just right then. The apprentices will know how to answer the phone in a friendly way, how to articulate precisely and how a caller shall be connected competently. They will express themselves in a positive way if they cannot answer a question and will transfer the call to a competent partner.

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In the course of economisation and streamlining measures unfortunately notices of termination cannot always be avoided. Moreover inapt or surplus employees endanger workplaces of others. In practice the termination of employment is often connected with considerable and avoidable costs. Therefore exact knowledge and use of all legal possibilities offers big advantages.

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In this training the participants get to know the basic skills of motivating, instructing and evaluating. Today´s apprentice supervisor does not only offer professional qualifications but also knows how to deal with demanding situations, avoid conflicts and support the apprentice´s development. Additional, typical stages of learning and ways of augmenting achievement motivation are discussed.

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Competitiveness of companies more and more depends on the quality of its employees. It is a task of any executive to promote own initiative, readiness for performance and the employees' identification with the company. In a way they become their employees' coach. This training will prepare them for this important task.

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The first way in the company leads the customer to the receptionist or the doorman/woman. The first impression counts, this especially applies here. You will know about the importance for your company regarding your appearance towards customers at the reception or the gate and how to behave in a service-orientated and customer-friendly way.

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A management assistant is expected to have comprehensive competence. Professional and independent action, managerial thinking and a strong personality are preconditions for success. This seminar creates the required basis.

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Every employee is able to represent your company on the phone in a friendly and competent way! Often they are lacking the correct "tool". The aim of the trainings is among others to recognize the importance of telephone service and to create a positive attitude towards the telephone, especially when the situation becomes hectic or difficult.

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It is long time ago that the working day of an executive ended at 6 p.m.. Appointments and meetings, business trips and business meals: Do you also feel that overtime and meetings squeeze all the breath out of you? Who wants to be successful in the job today, has to allocate his/ her resources systematically and cleverly. In this training we will show you the right tools and methods.

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Do you simply want to attend a trade fair, to entertain existing customers and to collect business cards or do you also want new customers, initiation of business connections and orders? Success on a trade fair predominantly depends on your staff at the stand, their attitude and preparation. It is exactly at this point where our training starts.

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The contracts are signed. Now the aim is to prepare the new employee for future tasks and to integrate him/ her into the team. How systematic familiarization with new work is carried out in an optimal way will be communicated in the practice-orientated training.

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Executives often note a striking lack of feedback. The consequence is that they (must) think that their behaviour and action in contact with employees, colleagues and their own executives is always perfect. If this unconscious assumption corresponds to reality needs to be checked. This extraordinary training offers the possibility to do so. Be courageous and examine your effect.

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Sales pros leave as little as possible to chance during sales negotiations. With the correct negotiation strategy, you can also actively influence the process of sales negotiations. What has to be considered during the preparation? What are the concrete hints regarding behaviour to start the talk, for the course of conversation and for the phase of conclusion in a sales negotiation? In role-plays, case studies and exercises you will train professional conduct of negotiations.

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The importance of your voice regarding efficiency of speeches, presentations and negotiations will be impressively illustrated in this training.

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External and internal influences can affect the companies’ profit and financial situation in a way that restructuring measures become necessary to secure the company’s long-term existence. It is imperative to identify the company’s need of optimisation at an early stage, to take corresponding measures and to implement them courageously. Successful restructuring concerns many aspects: Profound business management and legal knowledge together with sensitivity for the groups involved – creditors, management, staff and also debtees – is needed to lead the company sustainably onto the road of success again. The scope covers the correction of some success parameters as well as strategic insolvency as an op-tion for recapitalisation.

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Excitement and fear before or during an exam are normal and can even boost performance to a certain extent. However, exam nerves become a problem if they limit performance essentially and cause psychological strain. Do not allow that exam nerves block out your apprentices' success.

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Get to know all interesting facts about current innovations of DIN-regulations and get valuable hints, which can immediately be transferred into practice, by our experienced trainer. Regarding the contents among others the following subjects are to be expected: the letter/ the email as a figurehead of the company, Corporate Identity and Corporate Design, pleasant structure and look, customer orientation, signature regulations, changes in the scope of up-date of spelling rules, etc.

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Work-Life-Balance means equilibrium between working and private life. This seminar provides many possibilities of active and self-determined shaping of life and offers useful and helpful hints to manage the daily routine. Experience how to interlink work and private life in an optimal way.

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