business etiquette

The participants are getting an overview about current manners and rules of etiquette. They can see the difference between modern and antiquated behaviour. They deal with customers/guests in a confident and smart way. They avoid "to put one´s foot in it" and contribute substantially to the positive image of your company.

 

Up-to-date manners - why are they important?
Classy behaviour, self-confidential appearance, authentic look, right orders and hierachy, economic success, improvement of image, lasting contact to clients

Contacting
The power of the first impression, distance and attitude, greeting, welcoming, the correct address, who is shaking hands to whom? Presentation of myself, presentation through somebody else, change of business cards

Small talk in the working life
Adapted themes, detecting and change of subject, positive access into a conversation, release contact barriers, mimic, gesture, posture, eye contact, voice modulation

Business Meal
Internal hospitality, visit of restaurant, table manners, eating habits, seating arrangement, handling with service, invoice and tip

Dress for Succes
Clothing and shoes, effect of colors of the professional clothing, modern and stylish