Customer-orientated communication

GENO Hotel Rösrath
- Raiffeisenstraße 10-16
  51503 Rösrath
  Telephone: 02205 8030...more
Schlosshotel Goldschmieding
- Dortmunder Straße 55
  44575 Castrop-Rauxel
  Telephone: 02305 301 0...more
Sunderland Hotel Sundern
- Rathausplatz 2
  59846 Sundern
  Telephone: 02933 9870...more
relexa hotel Airport Düsseldorf-Ratingen
- Berliner Straße 95 - 97
  40880 Ratingen
  Telephone: 02102 458 0...more
relexa hotel Ratingen City
- Calor-Emag-Straße 7
  40878 Ratingen
  Telephone: 02102 1675 0...more
Große Ledder Seminar- und Freizeithotel Wermelskirchen
- Große Ledder
  42929 Wermelskirchen - Stumpf
  Telephone: 02193 220...more
Tagungszentrum Hattingen
- Am Homberg 44-50
  45529 Hattingen
  Telephone: 02324 595 111...more
ISM ACADEMY GmbH
- Otto-Hahn-Straße 19
  44227 Dortmund
  Telephone: 0231.97 51 39 - 975...more
Haags Hotel Niedersachsenhof
- Lindhooper Straße 97
  27283 Verden
  Telephone: 04231 6660...more

Customer-orientated communication
No. 1581	03.09.2012 - 04.09.2012	Sunderland Hotel Sundern	€ 640,00
objectives		The participants will understand their personal appearance and behaviour towards the customer as an important supplement of technical assistance; they will be able to contribute to the cultivation of the company's image.
Target audience		customer service staff, fitters, service men/ women, service staff members
Duration		2 days
Contents		The new market situation and orientation of the company Handling of different customer behaviour Targets of a customer talk Means of effect Attitude towards the customer Customer orientation in conversations, techniques of communication Informing customers Handling of objections, supporting arguments Handling of complaints
Seminar language		german
Methods		exchange of experiences, exemplary cases, group exercises, short presentations of seminar papers
Price		€ 640,00 (plus VAT)
Book- recommendation		Durch Begegnungen wachsen: Für mehr Achtsamkeit und ... This book is only available in german language more info Immer richtig miteinander reden: Transaktionsanalyse in ... This book is only available in german language more info The book recommendations can be ordered from the ISM Academy-Shop, or it can be ordered together with your seminar booking. You also have the option to purchase these books at the seminar.