Success in sales due to an efficient sales team in the office

The sales staff in the office is the customers' central point of contact to the company. What the customer experiences here will characterize for the most part the image of the company. In this seminar we will work on colouring this image in a positive way and on the fact that your customer like to be your customer.
 

The participants will know the central status of the inner sales staff. They will be able to act correspondingly and to appear appropriately and in a competent way especially concerning the contact to customers, the outer staff and other departments of the company linked to this.


 

The inner sales staff - tasks and requirements
Expectations, tasks

Handling of customers, outer staff and connected departments in the company
The inner sales staff as representatives of the company
The inner sales staff as a "base camp" for the outer staff
The inner sales staff as the customer's attorney in the company
The inner sales staff as "ear of the company" on the market

Success on the phone
Preparation - subsequent work, helpful behaviour
   
Competence
Efficient processing of customer inquries, acceptance of delivery - delays, complaints and appeals, reports