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Seminar details

Conflict management for apprentices

No. 1535 12.11.2012 -
13.11.2012
€ 440,00
objectives

The participants will learn to recognize conflicts in time and to approach them. They will recognize that a good argumentative culture and a constructive handling of conflicts is a chance to improve the working climate which will lead to better performance. By being aware of the conflict escalation steps the participants will recognize situations of conflict in good time and will be able to estimate the dimension of its dynamic.
 

Target audience apprentices
Duration 2 days
Contents

Kinds of conflicts in the company

Conflicts of apprentices regarding the job

Subjective perception of criticism and conflict


Personal behaviour patterns in situations of conflict


Phase model of escalation

6 steps to analyse a conflict

Successful strategies to solve a conflict

Leading conversations in situations of conflict

Advice

Information:
The rates for accommodation are reduced for the apprentice seminars!

Seminar language german
Methods feedback, group exercises, role plays, teaching conversations
Price € 440,00 (plus VAT)
Book-
recommendation
Handbuch Konflikt-Management

Handbuch Konflikt-Management

This book is only available in german language more info

The book recommendations can be ordered from the ISM Academy-Shop, or it can be ordered together with your seminar booking. You also have the option to purchase these books at the seminar.

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