Conflict management for apprentices

GENO Hotel Rösrath
- Raiffeisenstraße 10-16
  51503 Rösrath
  Telephone: 02205 8030...more
Schlosshotel Goldschmieding
- Dortmunder Straße 55
  44575 Castrop-Rauxel
  Telephone: 02305 301 0...more
Sunderland Hotel Sundern
- Rathausplatz 2
  59846 Sundern
  Telephone: 02933 9870...more
relexa hotel Airport Düsseldorf-Ratingen
- Berliner Straße 95 - 97
  40880 Ratingen
  Telephone: 02102 458 0...more
relexa hotel Ratingen City
- Calor-Emag-Straße 7
  40878 Ratingen
  Telephone: 02102 1675 0...more
Große Ledder Seminar- und Freizeithotel Wermelskirchen
- Große Ledder
  42929 Wermelskirchen - Stumpf
  Telephone: 02193 220...more
Tagungszentrum Hattingen
- Am Homberg 44-50
  45529 Hattingen
  Telephone: 02324 595 111...more
ISM ACADEMY GmbH
- Otto-Hahn-Straße 19
  44227 Dortmund
  Telephone: 0231.97 51 39 - 975...more
Haags Hotel Niedersachsenhof
- Lindhooper Straße 97
  27283 Verden
  Telephone: 04231 6660...more

Conflict management for apprentices
No. 1535	12.11.2012 - 13.11.2012	Sunderland Hotel Sundern	€ 440,00
objectives		The participants will learn to recognize conflicts in time and to approach them. They will recognize that a good argumentative culture and a constructive handling of conflicts is a chance to improve the working climate which will lead to better performance. By being aware of the conflict escalation steps the participants will recognize situations of conflict in good time and will be able to estimate the dimension of its dynamic.
Target audience		apprentices
Duration		2 days
Contents		Kinds of conflicts in the company Conflicts of apprentices regarding the job Subjective perception of criticism and conflict Personal behaviour patterns in situations of conflict Phase model of escalation 6 steps to analyse a conflict Successful strategies to solve a conflict Leading conversations in situations of conflict
Advice		Information: The rates for accommodation are reduced for the apprentice seminars!
Seminar language		german
Methods		feedback, group exercises, role plays, teaching conversations
Price		€ 440,00 (plus VAT)
Book- recommendation		Handbuch Konflikt-Management This book is only available in german language more info The book recommendations can be ordered from the ISM Academy-Shop, or it can be ordered together with your seminar booking. You also have the option to purchase these books at the seminar.