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Seminar details

Enforcement training for professional assistance

zert
No. 1522 17.09.2012 -
18.09.2012
€ 690,00

"...Why has that just occurred to me only now?", you have surely often asked yourself, when going through a talk again in thought. Then a lot of clever responses come to your mind with which you could have surprised, impressed or put your interlocutor at his/ her place. Your professional competence alone does not help here. Although you have your secretary's office and your tasks under control, you sometimes get angry, because others can put things through easily and in a better way than you. There are always situations where others get their own way again - at your expense. The art of enforcement is based on good preparation and in training the necessary skills.

Work out your personal repertory of clever answers and determined behaviour, which will accompany you in difficult situations.

objectives

The participants will analyse their individual behaviour and will train alternatives. They will react quick-wittedly and appropriately. Even odd bods can be handled self-confidently.
 

Target audience assistants, employees in charge, secretaries
Duration 2 days
Contents

Self-assurance, self-confidence - competence

Convincing and winning

Contering masterly - training quick-wittedness

Handling of criticism

Strengthen your image and your charisma

Handling of problematic people

Seminar language german
Methods exchange of experiences, feedback, short talks, simulations
Price € 690,00 (plus VAT)

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