Rhetoric face-to-face and on the phone

The participants will appear smart and confident in talks, meetings or with customers. They will always strike the right note and have cleverly chosen words at their disposal. During a one-on-one interview or on the phone they will definitely control communication, will convince by their argumentation and will be able to respond to objections in a quick-witted way. In presentations, speeches or lectures they will be self-confident, will use their language in a target-oriented way and will know the effect of their body language.

Self perception and perception of others “What impression do I make on others?”

Elocution and rhetoric, voice and tone

Analysis of the voice on the phone and in one-on-one interviews

Better articulation, diction during talks and on the phone

Basic principles of communication and argumentation

Active listening

Mastering difficult conversations face-to-face and on the phone

Preparing a speech/ presentation/ telephone calls

Significance of a good script

Confident appearance, visualisation and presentation

Effect and statement of body language

Behaviour in case of disturbances and interjections

Handling stage fright, stress and speech blockades

Professional response to objections