Basics of the secretarial practice

The participants will get to know the current and future orientated occupational pattern of a secretary and will get comprehensive insight into diverse tasks of a secretarial office. This seminar is rounded off by many useful tips for the daily practice, which can directly be transferred.
 

Occupational pattern of a secretary
Definition of the expressions "secretary" and "assistant", the function of a secretarial office, professional competences, technical, social and personal competence

Tasks of a secretary

Information management, receipt of emails, providing and preparing information, organisation of meetings and conferences, visitor care: Current manners, organisation of business trips, planning and monitoring of appointments and deadlines, work with electronic diaries (e.g. Outlook), office management - time and work planning

Document management
Filing systems, record retention period, electronic filing