Business process management

To prepare and to accompany company reorganisations and measures for the documentation of business processes.

The participants...
...will know what business process management means
...will know the advantages of thinking in business processes
...will know of which elements business processes are composed
...will know methods to illustrate business processes.
 

Process management
Orientation of the business process - Thinking of the future? Advantage of thinking in business processes, structure and process organisation, process orientation - Design of process organisation, customer orientation by process orientated thinking, the process-management cycle

Documentation of the business process
Targets of business process documentation, elements of business processes: Data, documents, activities, organisational units, roles
Methods of business process documentation, software tools for modelling the business process

Analysis of the business process and automation
Analysis of the business process, automation of business processes: Introduction of standard software and workflow-management-systems