Service factors in the sphere of customers

The customer is the most important visitor of our company. He does not depend on us, but we depend on him. He does not interrupt our work, but is purpose of our work. He is not outsider in our business, he is a part of it. We do not do him a favour when serving him, he does a favour to us when he enables this for us!
Gaining new customers and binding regular customers depends on good service and customer orientation of the company. Year by year customers are lost, who are not content with the service offered. They feel that they are a source of friction and that they are not welcome.

Feeling the customer's thought, considering the customer as a guest of the company, welcoming the customer and seeing him in the centre of one's work is aim of this seminar. Especially with difficult customers we can prove what service and customer orientation mean for a company and that customer orientation is given pride of place.
 

Experiencing the customer's significance

Self reflexion in customer contact

Self and foreign awareness

Friendly authentic appearance

Customer rhetoric

Recognizing the customer's wishes and reacting in an appropriate way

Submitting offers professionally

Individual approach towards the customer

Behaviour in difficult situations

Handling objections

Receiving and processing appeals and complaints in a friendly way

Gaining and convincing new customers

Techniques to bind regular customers