In this seminar we offer the opportunity of critical self-reflexion. What is the customer's impression of your person/ your company? What are your customer's concrete expectations towards you? Learn techniques of customer communication and get to know how to leave a positive impression with your customer, also and especially in difficult situations.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Customer-orientated behaviour and quality in service become more and more important. It is not enough to offer high-quality products to your customers. Professional communication and good business relations are significant factors of success, which help to assert oneself on the market. This is why many German companies try to promote correspondence which is more customer-friendly and service-orientated. Your company should not be an exception here.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Customer orientation is of central significance in many companies and is an outstanding feature to bind customers to the company and to related services and products on a long-term basis. This seminar for service staff, assemblers, etc. focuses on the most important problems which can arise in (communication) situations with customers, offers possible solutions and practical examples for conflict talks in customer services.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The first way in the company leads the customer to the receptionist or the doorman/woman. The first impression counts, this especially applies here. You will know about the importance for your company regarding your appearance towards customers at the reception or the gate and how to behave in a service-orientated and customer-friendly way.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

At meetings, public appearance and business meals beside technical know-how, elegant behaviour and authentic appearance are required. In this seminar you will learn what social rules of conduct are up-to-date and how to act in a self-confident way and consequently how to underline your professional success and your qualified know-how.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.