Every employee is able to represent your company on the phone in a friendly and competent way! Often they are lacking the correct "tool". The aim of the trainings is among others to recognize the importance of telephone service and to create a positive attitude towards the telephone, especially when the situation becomes hectic or difficult.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

As is generally known the sales talk on the phone follows other principles than conventional face-to-face sales. The essential differences are based on a significant lack of context information about our interlocutor (customer) on the phone. In particular, paralinguistic phenomena like facial expression, gestures and posture are missing. Nevertheless this special form of sales bear great chances if telephone calls are systematically prepared and edited as well as professionally implemented. This seminar will prepare you for this important situation by getting to know and by practising essential skills and abilities.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.