There isn’t anything comparably favourable than success - and in your case success means: Selling. As a seller it is your task to pull off orders. Anything else is secondary. This practice, situation and requirements oriented sales training is indispensable for lasting success.

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Professional Coaching of employees in sales is an essential basis to achieve planned sales targets. In this seminar you will get to know methods to promote performance potentials of your sales team. This includes qualified feedback talks and a systematic approach during the coaching process.

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Sales pros leave as little as possible to chance during sales negotiations. With the correct negotiation strategy, you can also actively influence the process of sales negotiations. What has to be considered during the preparation? What are the concrete hints regarding behaviour to start the talk, for the course of conversation and for the phase of conclusion in a sales negotiation? In role-plays, case studies and exercises you will train professional conduct of negotiations.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Often details decide about waste of time and success in a sales talk. Who observes general rules of sales and conclusion, will carry out customer talks in a more target-orientated way and will achieve a higher ratio of conclusions of contracts.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Often price-performance ratio and quality are not sufficient to acquire customers. beside excellent service, the targeted approach for the acquisition of new customers becomes more and more important. Consequently the aim is to win possible consumers not only for the product, but to lead him/ her there first. In this seminar you will learn to approach the successful acquisition of new customers in a systematic way and to hold acquisition talks successfully and confidently.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Office-based sales staff does not only represent the identity of the company, but is the centre point between customer, external sales staff and market. Experience how important office-based sales staff is for your company and how you meet your customers' expectations in an optimal way. This seminar will prepare you efficiently regarding different problematic situations and offers many possible solutions.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Talks of complaint are generally considered to be inconvenient first. As they cannot be avoided, you should make the best of it and convert your customer's complaint into a "advertizing campaign" for your company. In this training you will learn to act successfully for the company and satisfactorily for the customer in case of a complaint.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

A company’s biggest potential which can be realised the fastest is with 20% of the customers who already generate 80% of the turnover. Therefore the first priority is customer care and acquisition of new „key customers“. Effective extension of these customers needs strong focussing and enormous expenditure of time. For the Key Account Manager it is not only a challenge to develop his/her own business, but principally to put him-/herself into the customer’s environment and to develop common strategies. Refined conduct of negotiations and good knowledge of human nature are the basic conditions for this special kind of sales.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Increase of productivity is an essential factor for the economic success of a company. Also the quality of sales is decisive for the success. Continuously changing market conditions represent a permanent challenge in sales. The core of these efforts is the competence of the sales staff. It is imperative to qualify employees for their tasks in a customized and sustainable way. Responsible people are sales executives here. They care for corresponding support of their sales staff with appropriate concepts and standards. This is the focus of this training.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Do you simply want to attend a trade fair, to entertain existing customers and to collect business cards or do you also want new customers, initiation of business connections and orders? Success on a trade fair predominantly depends on your staff at the stand, their attitude and preparation. It is exactly at this point where our training starts.

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In the meantime sales have become nearly completely "juridified". It starts from one's terms of trade, which can quickly become a trap and leads to questions such as: Can a member of the sales staff be reorganized from employment to freelance? What measures does the law exactly allow in a sales department? etc. In this seminar you will get the answers.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Every employee is able to represent your company on the phone in a friendly and competent way! Often they are lacking the correct "tool". The aim of the trainings is among others to recognize the importance of telephone service and to create a positive attitude towards the telephone, especially when the situation becomes hectic or difficult.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

As is generally known the sales talk on the phone follows other principles than conventional face-to-face sales. The essential differences are based on a significant lack of context information about our interlocutor (customer) on the phone. In particular, paralinguistic phenomena like facial expression, gestures and posture are missing. Nevertheless this special form of sales bear great chances if telephone calls are systematically prepared and edited as well as professionally implemented. This seminar will prepare you for this important situation by getting to know and by practising essential skills and abilities.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

In this seminar we offer the opportunity of critical self-reflexion. What is the customer's impression of your person/ your company? What are your customer's concrete expectations towards you? Learn techniques of customer communication and get to know how to leave a positive impression with your customer, also and especially in difficult situations.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Customer-orientated behaviour and quality in service become more and more important. It is not enough to offer high-quality products to your customers. Professional communication and good business relations are significant factors of success, which help to assert oneself on the market. This is why many German companies try to promote correspondence which is more customer-friendly and service-orientated. Your company should not be an exception here.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Customer orientation is of central significance in many companies and is an outstanding feature to bind customers to the company and to related services and products on a long-term basis. This seminar for service staff, assemblers, etc. focuses on the most important problems which can arise in (communication) situations with customers, offers possible solutions and practical examples for conflict talks in customer services.

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The first way in the company leads the customer to the receptionist or the doorman/woman. The first impression counts, this especially applies here. You will know about the importance for your company regarding your appearance towards customers at the reception or the gate and how to behave in a service-orientated and customer-friendly way.

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At meetings, public appearance and business meals beside technical know-how, elegant behaviour and authentic appearance are required. In this seminar you will learn what social rules of conduct are up-to-date and how to act in a self-confident way and consequently how to underline your professional success and your qualified know-how.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.