Our world of work has changed a lot during the last years, so does the professional field of assistants/ secretaries. The requirements to their jobs permanently increase, at the same time their sphere of work and their competences are extended. This is why qualification in the secretarial office becomes more and more necessary. Technical, social and method competence, as well as a continuous further education are important preconditions for the future. This training is the basis for successful secretarial work.

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Get to know all interesting facts about current innovations of DIN-regulations and get valuable hints, which can immediately be transferred into practice, by our experienced trainer. Regarding the contents among others the following subjects are to be expected: the letter/ the email as a figurehead of the company, Corporate Identity and Corporate Design, pleasant structure and look, customer orientation, signature regulations, changes in the scope of up-date of spelling rules, etc.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Efficient filing and information management is not a random product. The necessary skills and know-how can be learned. Imprecise filing in the folder or in EDP is not only annoying. It causes immense costs by wasted time. Stop time-consuming and agonizing search of documents or information. Get to know the necessary systems and various structuring options for a quick access.

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A management assistant is expected to have comprehensive competence. Professional and independent action, managerial thinking and a strong personality are preconditions for success. This seminar creates the required basis.

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You have guessed it for a long time. With the email and address programme Outlook more can be done than you use it for the time being. Do not hesitate any more: get to know multiple functions of the software and gain more overview by consequent application and a better organisation of work. This little effort is permanently worth it.

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Correct spelling gives evidence of respectability and competence. This seminar conveys current innovations of the German spelling and brushes up previous changes and knowledge. So, if you want to avoid awkward mistakes in correspondence and you want to make sure that texts of your company correspondent to the up-to-date spelling, join this training.

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Although they are an important tool of organisation, minutes are often neglected in many companies. This start with the question: Who shall write down the minutes? People avert their eyes to the toe-caps and finally the one who is first in the alphabet or who is the lowest in hierarchy has to take over the task. The timidity to take over this important task is also based on the fact that people do not exactly know how it really works. Gain the necessary know-how in our seminar. In the future compose minutes that are perfect in form.

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This seminar offers practical help to optimize your individual processing capacities, handling of the flood of information and efficient time planning. In addition to this you will learn about your personal stress factors and how you can avoid stress by load balance.

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Strengthen your assertiveness and develop strategies to achieve your target even quicker.

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Gaining self-confidence and personal charisma, adapting one's knowledge to modern manners, skilful handling of breakdowns and embarrassments, competent appearance towards customers, business partners and superiors, are all subjects of this training. In exchange with other women in their situation you will learn to recognize and to optimize your personal effect in different business situations.

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The participants will appear smart and confident in talks, meetings or with customers. They will always strike the right note and have cleverly chosen words at their disposal. During a one-on-one interview or on the phone they will definitely control communication, will convince by their argumentation and will be able to respond to objections in a quick-witted way. In presentations, speeches or lectures they will be self-confident, will use their language in a target-oriented way and will know the effect of their body language.

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Every employee is able to represent your company on the phone in a friendly and competent way! Often they are lacking the correct "tool". The aim of the trainings is among others to recognize the importance of telephone service and to create a positive attitude towards the telephone, especially when the situation becomes hectic or difficult.

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As is generally known the sales talk on the phone follows other principles than conventional face-to-face sales. The essential differences are based on a significant lack of context information about our interlocutor (customer) on the phone. In particular, paralinguistic phenomena like facial expression, gestures and posture are missing. Nevertheless this special form of sales bear great chances if telephone calls are systematically prepared and edited as well as professionally implemented. This seminar will prepare you for this important situation by getting to know and by practising essential skills and abilities.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.